Practice Overview

CX & Customer Operations

In our consumer lead world, customer experience is increasingly the primary differentiator between brands. Understanding customer behaviour, designing the right journeys and ensuring every interaction meets expectations requires an increasingly sophisticated range of skills. Our acquisition of specialist recruiter Ember Search means we have one of the UK’s leading search teams in this field with access to the most extensive database of practitioners.

Disciplines we specialise in:

  • Operations Management
  • Customer Experience
  • Planning
  • Vendor Management
  • Customer Success
  • Business Development

Brian Shuttleworth

Practice Lead

07539 112955

Contact

Current vacancies

  • Resource Planning Analyst

    • Liverpool
    • £25000 - £29000 per annum

    Our client is looking for a Resource Planning Analyst to join their Contact Centre and Complex Case Management Team in Liverpool. This role is f...

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  • Senior Resource Planning Analyst

    • Liverpool
    • £35000 - £38000 per annum

    Our client is looking for a Senior Resource Planning Analyst to join their Contact Centre and Complex Case Management Team in Liverpool. This ro...

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  • Sales Director (Commercial Lead)

    • Weybridge
    • £70000 - £95000 per annum

    Our client is a growing SaaS provider of Enterprise Performance Management (EPM) and Corporate Performance Management (CPM), Business Intelligen...

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