Practice Overview

CX & Customer Operations

In our consumer lead world, customer experience is increasingly the primary differentiator between brands. Understanding customer behaviour, designing the right journeys and ensuring every interaction meets expectations requires an increasingly sophisticated range of skills. Our acquisition of specialist recruiter Ember Search means we have one of the UK’s leading search teams in this field with access to the most extensive database of practitioners.

Disciplines we specialise in:

  • Operations Management
  • Customer Experience
  • Planning
  • Vendor Management
  • Customer Success
  • Business Development

Brian Shuttleworth

Practice Lead

07539 112955

Contact

Current vacancies

  • Resource Planning Consultant

    • Home-Based
    • £35000 - £40000 per annum

    Our client is looking for a Resource Planning Consultant to join their Contact Centre and Complex Case Management Team in Liverpool. This role i...

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  • Insurance Apprentice Coach

    • South East England
    • £30000 - £40000 per annum

    A leading specialist financial services apprenticeship training provider in the UK, are currently looking to recruit top quality Insurance Coach...

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  • Senior Sales Account Manager

    • Home-Based
    • £80000 - £90000 per annum, Benefits: Great benefits and double your salary OTE

    An exciting opportunity has arisen to join an expanding solution provider of analytics solutions within the contact centre space, with a focus o...

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  • Senior Resource Planning Analyst

    • Liverpool
    • £35000 - £38000 per annum

    Our client is looking for a Senior Resource Planning Analyst to join their Contact Centre and Complex Case Management Team in Liverpool. This ro...

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  • Client Relationship Manager

    • Home-Based
    • £40000 - £45000 per annum, Benefits: Pension, Life Assurance, Professional Training Support, 25 days holiday plus more

    Our client is a leading Insurance Apprenticeship Training Provider in the UK delivering quality apprenticeships to a wide variety of organisatio...

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