Practice Overview

CX & Customer Operations

In our consumer lead world, customer experience is increasingly the primary differentiator between brands. Understanding customer behaviour, designing the right journeys and ensuring every interaction meets expectations requires an increasingly sophisticated range of skills. Our acquisition of specialist recruiter Ember Search means we have one of the UK’s leading search teams in this field with access to the most extensive database of practitioners.

Disciplines we specialise in:

  • Operations Management
  • Customer Experience
  • Planning
  • Vendor Management
  • Customer Success
  • Business Development

Brian Shuttleworth

Practice Lead

07539 112955

Contact

Current vacancies

  • Data Quality Manager

    • Hook
    • £37500 - £40000 per annum, Benefits: Competitive

    Our client is a globally leading public services provider who are seeking an experienced and driven Data Quality Manager to join their ever-grow...

    View this job Apply now
  • Committee Operations Manager

    • London
    • £65000 - £70000 per annum, Benefits: Sarah Jones

    This is an exciting opportunity for a Committee Operations Manager to join a leading insurance company, who specialise in providing insurance se...

    View this job Apply now
  • Business Development Representative (Mortgages)

    • London
    • £30000 per annum, Benefits: Joe Wood

    My client is an innovative and industry leading business-to-business (B2B) and business-to-consumer (D2C) publisher, with over 35 years’ exper...

    View this job Apply now
  • Business Development Representative (Mortgages)

    • London
    • £30000 per annum, Benefits: Joe Wood

    My client is an innovative and industry leading business-to-business (B2B) and business-to-consumer (D2C) publisher, with over 35 years’ exper...

    View this job Apply now
  • Divisional Business Development Director

    • London
    • Competitive with good OTE and excellent benefits

    Our client is a specialist professional services and technology firm who work in partnership with leading insurance, highly regulated and global...

    View this job Apply now
  • Customer Success Manager – Technical

    • London
    • £50000 - £55000 per annum, Benefits: Annual bonus, 25 days annual leave + bank holidays, Pension Private Healthcare, 4x salary life cover, discounted gym membership

    An exciting opportunity has arisen to join an expanding, multi award-winning provider of SaaS based customer experience and AI technology that b...

    View this job Apply now
  • Business Development Bid Assistant

    • London
    • £27000 per annum, Benefits: Sarah Jones

    My client provides an advisory service, specialising in finance related consulting for their network of clients who are based across the globe. ...

    View this job Apply now
  • Business Development Bid Assistant

    • London
    • £27000 per annum, Benefits: Sarah Jones

    My client provides an advisory service, specialising in finance related consulting for their network of clients who are based across the globe. ...

    View this job Apply now
  • CoSec Team Administrator

    • London
    • £40000 per annum, Benefits: Antonia Callingham

    This is an exciting opportunity for a CoSec team co-ordinator to join a leading insurance provider for a Fixed Term Contract of 6 months. Based ...

    View this job Apply now
  • CoSec Team Administrator

    • London
    • £40000 per annum, Benefits: Antonia Callingham

    This is an exciting opportunity for a CoSec team co-ordinator to join a leading insurance provider for a Fixed Term Contract of 6 months. Based ...

    View this job Apply now