Our client is one of the largest utility companies in the UK, owning and managing the assets and network in an area of approximately 1,750 square miles supplying 3.6 customers. They have a vision is to be the UK’s leading community-focused utility company with people working within and for the communities of their customers. They are on a mission to continually improve their customer service and operations with innovation and an environmentally friendly approach.
*******A hybrid working model********
We are now looking for a Voice of the Customer Analyst to continue on the journey, if you like the idea of a role that will provide you with the challenge of leading implementation, enhancing customer satisfaction and have a passion for turning data into actionable insights through identification of areas of improvement, this could be the perfect opportunity for you.
As part of the high-performing customer intelligence team, you will lead on the implementation of a voice of customer program that captures customer insight through surveys, voice-to-text analytics and social media interactions, with the end-to-end focus on the successful implementation and ongoing account management.
Focused primarily on understanding the views of customers, the role will engage with all areas of the business to ensure insights meet their needs to support their business area, including analysis, recommendations and implementation of improvement plans, based on customer experiences, business performance and industry best-practice.
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Our client is offering a dynamic challenging job in a friendly working climate. You will have the opportunity to create, shape and drive something new and have a great deal of responsibility with plenty of opportunity for impact and freedom for initiatives.