Underwriting Team Leader - Commercial Insurance (Existing) | Davies Resourcing

Underwriting Team Leader – Commercial Insurance (Existing)

  • West Midlands
  • £30000 - £35000 per annum, Benefits: Excellent Benefits
  • Permanent

Founded over 20 years ago, Our client has enjoyed a consistent level of growth, and as a successful and dynamic MGA, currently work wit a network of 650 broker partners across the UK.

An exciting and progressive opportunity has arisen for a Commercial Insurance Underwriting Team Leader, where you will be responsible for leading and motivating individuals to become a highly performing team.

You will pro-actively manage resource in a hybrid role, creating new ways of working and streamlining current processes to improve service levels to our customers.

Expected to lead training needs analysis of your team and source appropriate solutions and drive development by supporting your team members aspirations.

You will lead by example and drive and support change, including new processes, products and incentives. Support company KPI’s and Objectives by ensuring your teams are performing in line with the Business Plans and manage performance and conduct related issues.

Conduct monthly 121’s, Bi-yearly appraisals, and other formal meetings such as Return to Work forms, Probations and Performance Improvement plans and deal with high level complaints. Deputise for the Underwriting Service Manager.

You must be friendly but strong, enthusiastic, energetic, naturally innovative, passionate and eager to develop others to the standards in which the business aspire to. It is essential you have an excellent work ethic as well as excellent communication and customer service skills.

Key Responsibilities:

  • Reviewing workloads and ensuring all KPI’s are on track and being achieved
  • Reviewing Resource capability and arranging relevant training and meetings
  • Conducting monthly 121’s and pro-actively dealing with the admin
  • Formal and informal meetings with your team and various parts of the business
  • Build relationships with stakeholders and team members
  • Authorising holiday
  • Updates on development progression with support to your people to drive this forward
  • Dealing with escalated complaints
  • Performance management (disciplinary, sickness, lateness, general behavioural issues)
  • Ad-Hoc Operational tasks assigned by your line manager
  • Providing performance or behavioural related feedback to individuals
  • Driving incentives to optimise performance
  • Work allocation
  • Communicating any service/business related updates
  • Streamlining current processes and innovation ideas to better the business

To be successful and be given consideration, You WILL have the following:-

  • A minimum of 2 years Team Leading experience within an Insurer, MGA, or Broker (ideally with a DA)
  • A broad knowledge of Commercial Insurance products/classes of business
  • Proficient in dealing with Word, Excel and PowerPoint
  • High Attention to detail
  • Excellent organisation skills for themselves and others
  • Excellent verbal and written communication skills
  • Good judgement
  • Ability to use initiative and works well under pressure
  • Ability to innovate, and improve current working processes
  • Experience in people management, including but not exhaustive to: 121’s, Appraisals, Probations, Training needs analysis, driving staff to achieve targets and goals, time management, work allocation, Disciplinary procedure, Sickness/Lateness issues, conduct issues, Performance Improvement Plans, Resource and Managing change effectively
  • Analysis of MI and ability to use and transfer information to collate data and better the service offering
  • Ability to communicate effectively regardless of message or feedback

Please only apply if your level of experience aligns with the job criteria and you have a strong working background within the UK Insurance sector

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