40531041

Tech Support Analyst

  • Leicester
  • £20000 - £25000 per annum
  • Permanent

Davies Resourcing have partnered with a cutting edge technology company to bring you a Tech Support role to support their clients. With exposure to some great hardware & software based in their tech hub this role will suit someone that likes taking a piece of hardware apart, understanding it and putting it back together. 

Role – Tech Support Analyst

  • Provide 1st line software & hardware support to customers
  • Responding to incoming calls and tickets
  • Providing on site support for the testing facilities at the tech hub
  • Trouble shooting, Triage and categorise customer requests
  • Providing remote support to customers 
  • Escalate any unsolved issues to 2nd line
  • Support the wider team with set up & configuring of hardware

Skills & Experience:

  • 1 year+ experience working on a IT Service Desk (Could be a placement year)
  • Experience in a customer service role (Retail/Hospitality/call centre)
  • Must have passion for technology
  • Strong communication skill

Please note this role will be based on site with the potential of working 1 day per week from home.

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