MI Analyst

  • Liverpool
  • £25000 - £33000 per annum
  • Permanent

Our client is looking for an experienced MI Analyst to join their growing team. They are looking for an MI Analyst who has strong SQL and Access experience and who also ideally has worked for BPO’s before. This MI Analyst role sits within an established MI team and reports into the MI Analyst Manager. Your main duties will be to analyse and report on data and contact centre metrics, maintain the company platform and liaise with various levels of stakeholders throughout the business.

*****The role will be home based until at least April 2021 and potentially beyond****

Our client is a globally leading public services provider and are seeking an experienced and driven MI Analyst to join their ever-growing and highly successful team in Liverpool. This is an exciting opportunity to work in a FTSE 250 company with excellent career progression opportunities.
Our client is an outsourcer that specialise in the delivery of essential public services across defence, transport, justice, immigration, health care and other citizen services. They operate across four regions: UK & Europe, North America, Asia Pacific and Middle East.

The ideal candidate for this role will have:

  • Ability to manage workloads, prioritise and proactively set expectations to key Stakeholders.
  • Analytical thinking and the ability to provide cost effective and value add recommendations.
  • Excellent Communication and Organisational skills.
  • Understanding of Business Processes and Contact Centre metrics.
  • Good Microsoft Office skills, particularly Microsoft Excel.
  • Good knowledge of Relational databases using Microsoft Access and SQL Server.
  • Good knowledge in the use of Visual Basic for Applications
  • Knowledge of STORM ACD and Teleopti WFM solutions would be advantageous

This is an exciting time to join this company. The role offers a competitive salary and the chance to be part of a growing success story. If you believe this opportunity is right for you, then please apply with a copy of your latest CV for our team to review.

Thank you for your interest and best of luck with your application!

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