Claims Technician

  • London
  • £30000 per annum
  • Permanent

Job overview and responsibilities:

• Processing monthly Bordereaux using the Risk Serve system
• Compiling loss runs/ claims experiences on request from internal placing teams or wholesale agents
• Contacting third party administrators on Binder/Line Slip contracts at Inception and renewal to provide our contact details and relevant process information
• Liaising with third party claims administrators and Insurers when claims process or bordereau issues arise and working with them and the team to come to an effective solution
• Ensuring all necessary information relating to the claim process is included in the Binder/Line Slip and if not referring to the placing team/ lead insurer to amend
• Seeing through and implementing process changes on binder accounts. Assistance with processing on larger open market accounts may also be required from time to time
• Facilitating claims information on incoming and outgoing broker transfers where required
• Setting up new claims, this will mostly consist of claims that fall outside of TPA authority
• Maintaining accurate and concise claim files on the Risk Serve system and monitoring the progress of claims using the diary function
• Working within agreed parameters and processes, undertaking prompt and accurate processing of collections, fee payments and other relevant data/ information on company systems in order to support high levels of client service and enable effective completion of internal processes
• Building and maintaining strong relationships with internal stakeholders to ensure service delivery meets expectations and is compliant
• Developing and maintaining appropriate external relationships to ensure positive results for clients and the business
• Training of new staff where required

This is a London (City) based position, however, it will be homebased during lockdown.

Apply for this job

Max upload 2 MB
I consent to the use of my data as outlined on the privacy policy