Billing Accounts Analyst

  • Home-Based
  • £150 - £180 per day
  • Contract

We are looking for high quality customer service and calcs orientated professionals to facilitate resolutions to complex Utilities billing review and creation – domestic and commercial. The job requires an analytical person with strong written and telephone skills. At least of one year’s work experience required in a customer facing role within Energy/Utilities billing

  • 6-week contract
  • Work from Home
  • Immediate start

Job Specification
What will the role involve?

  • Energy/Utilities billing experience is required
  • Reviewing and issuing energy bills to customers
  • Experience using a Utility Billing CRM is required, ideally with Junifer utility billing systems
  • A broad range of complaints or service-based experience within customer billing
  • Draft bills – reviewing draft bills and draft reason to validate if the bill should be accepted or a new version generated due to issues with the account.
  • Failed bills – Exceptions
  • Excellent telephone negotiation skills
  • The ability to maintain a high standard of work with a strong attention to detail
  • A positive and flexible attitude
  • Develops effective working relationships with companies, colleagues and other stakeholders as required.
  • Maintains high quality customer service, using appropriate communication methods dealing with internal and external customers within required timescales.

What are we looking for?

  • Demonstrable experience in a similar environment involving the handling of complex billing scenarios.
  • The ability to pro-actively manage personal caseload; routinely monitoring and prioritising work; taking action to ensure delivery of goals in a target driven environment, whilst effectively managing customer expectations.
  • Demonstrable analytical and investigative skills, with a keen eye for detail and the ability to confidently review large amounts of data and information from a variety of sources.
  • Exceptional written communication skills with the ability to compile comprehensive investigation plans, written reports to an extremely high standard.
  • Exceptional verbal communication skills, with the ability to effectively build rapport with all consumers whilst remaining professional and impartial at all times.
  • Experience of Utilities is essential.
  • A number of years complaint handling experience is required.
  • Excellent organisational skills with the ability to work to challenging deadlines in a fast-paced environment.
  • Experience/confidence in mediation, negotiation and objection handling is desirable as this is a key aspect of the role

 

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