Advance your Customer Experience (CX) career
What is Customer Experience (CX)?
Customer Experience (CX) is an exciting emerging field that provides an overall direction for a company’s wider customer journey. Rather than focusing on improving single interactions, CX seeks to refine the entire customer life cycle from a customer’s initial impression through to the relationship’s endpoint.
To do so CX professionals analyse everything from advertising, marketing, customer service and product decisions to shape a customer’s entire experience.
What is the average pay for CX roles in London?
In London CX roles begin at £30,000 rising to £70,000 with experience. Senior roles start at £60,000 and can rise to £160,000 depending on the role and candidate experience.
What kind of qualifications do you need for CX roles?
Professional qualifications in Customer Experience are becoming available however these are not requirements for entering the field. Some experience in a customer service role is a plus.
In terms of soft skills CX professionals need to be data driven with strong communication and listening skills, solid critical thinking skills and a high level of attention to detail. Adaptability and being a self-starter with the ability to face new challenges are also sought-after skills.
CX Roles we specialise in:
- Chief Customer Officer
- Continuous Improvement Manager
- Customer Experience Manager
- Director of Customer Experience
- Head of Customer Experience
