Since 2009, we have supported one of the Big 5 UK banks on a range of remediation programmes, complaints, Mortgage QA and Business Assurance. When timeframes were tight and access to customer data limited, the Chief Compliance Officer approached us to help carry out a historic KYC review on the onboarding process of a cadre of commercial customers.
The project has been a huge success. The outputs have resulted in some customers being ‘off-boarded’ and we have been asked to review a separate book of customers along the same lines as our initial project. We have retained a number of the team from the first project and they will become the SMEs for the second project. We will then supplement these individuals with specialist technical skills for the second customer cohort.