Helping launch the British Banking Resolution Service (BBRS)

The challenge

The BBRS is a brand-new Ombudsman service for small to medium sized organisations to escalate their complaints to if they are unable to resolve them with their bank or lender.

We were tasked with sourcing a team of highly specialist permanent employees to enable the highly publicised launch date to be achieved

The solution

Through close collaboration with the key stakeholders within the BBRS, regular reviews combined with high impact action plans for both parties, we reduced the time to hire.

We ensure that quality was not compromised through the use of video interviewing technology, project tools and psychometric testing.

The outcome

Honest, straight forward partnership resulted in fantastic outcomes within a matter of weeks

• 55%

  Reduction of time to hire